Refund policy

Return & Refund Policy

Last Updated: 17/06/2026

At Wrldwide, we take pride in delivering high-quality products inspired by cultures and communities from around the world. If you're not completely satisfied with your purchase, we're here to help.

Returns

Customers may request a return within 14 days of receiving their order.

To qualify for a return, the item must:

Be unworn, unused, and in its original condition.
Have all original tags attached.
Be returned in its original packaging whenever possible.
Be free from stains, odors, damage, or signs of washing.

Wrldwide reserves the right to refuse returns that do not meet these requirements.

Items Not Eligible for Return

The following items cannot be returned:

Gift cards.
Personalized or custom-made products.
Limited-edition items specifically marked as non-returnable.
Final sale items and promotional clearance products, where permitted by law.

How to Request a Return

To initiate a return, please contact us at:

thewrldwidebrand@gmail.com

Please include:

Your full name.
Order number.
Item(s) you wish to return.
Reason for the return.

Once your request is reviewed, we will provide instructions for returning your item.

Return Shipping

Customers are responsible for return shipping costs unless:

The item received is defective.
The item received is damaged during transit.
The incorrect item was shipped.

We recommend using a tracked shipping service, as Wrldwide cannot be held responsible for items lost during return transit.

Refunds

After we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be issued to the original payment method used during checkout within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:

thewrldwidebrand@gmail.com

To help us resolve the issue quickly, please provide:

Your order number.
A brief description of the issue.
Clear photographs of the item and packaging.

We will assess the situation and provide a replacement, exchange, or refund where appropriate.

Exchanges

If you require a different size, please contact us before returning your item.

Exchanges are subject to product availability. If the requested size is unavailable, a refund may be offered instead.

European Union Customers

For customers residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order in accordance with applicable consumer protection laws.

Returned products must be in their original condition and suitable for resale.